This is a user story from Bootcamp Waddinxveen, a loyal DoToo customer. We have kept their experience in their own words as much as possible.
What was the situation before you came into contact with our company? What did you want to achieve, and what were you running into?
Bootcamp Waddinxveen is a bootcamp club with 50-60 members. At that point we were using Virtuagym, which basically worked well but was a large yearly investment for a small business.
How did you come into contact with our company?
I was approached by an employee.
Why did you decide to choose us? What appealed to you?
Boris’s enthusiasm and the savings on fixed costs.
What difference does it make to your workload? Can you give examples?
Payments and invoicing no longer cost me any time.
How much time and effort do you save each week by using it?
I’d say 2 to 5 hours.
How did the follow-up go? What steps were taken?
First an intake and a presentation of the features. After that a few phone calls and online support to set up the page.
What was the end result? Was this what you had expected?
The end result is a platform where everyone can find the classes, book them and find extra information that matters for taking part in the classes.
I enjoy the contact with Boris. He thinks along with you and always tries to make the best of it.
One point for improvement I do still see is the app. It is not really a problem that people can now put the page on their phone with a shortcut, but a push message in the app would have been very handy. As a replacement I have started a WhatsApp group where I can send messages.
Note from DoToo (current): DoToo is a web app at play.dotoo.app that you can add to your home screen. Notifications are in the app and important things go by email. There are no push notifications on the lock screen; that is a deliberate choice.
How would you describe your experience with DoToo in a nutshell?
Since I started using DoToo I save 2 to 5 hours a week, because I no longer spend time on invoicing, checking payments and handling sign-ups and cancellations!
Number of members or customers per year:
- 51 – 100
Which sector are you in?:
- Sports trainer
Type of subscription you have:
- Business use through DoToo (referred to at the time as Silver in their records)
Which features do you use to solve the problem:
- Managing activities (dotoos)
- Selling tickets (tickets)
